S. no.
|
SCOPE OF WORK
|
SLA
|
INDICATOR
|
1
|
GENERAL CLEANING OF THE AREA IN FRONT OF MAIN ATRIUM
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All areas should be clean to create a healthy & hygienic work environment
|
Free of debris, dirt, stain, moisture, odor, litter.
|
Spot clean floor, ceiling, walls, doors, glass windows, tables, cupboards, wall hangings, signage, light fixtures and chairs.
| |||
Thorough cleaning to be carried and spot cleaning to be done as and when necessary.
| |||
Any leakage/ spillage/ Emergency to be attended promptly
|
Response time < 30 mins
| ||
Effective supervision, checking and monitoring of cleaning activities / schedules
| |||
Dustbins must be with liners and will be cleared every 2 hrs should be free from any stains, foul smell etc.
|
Response time < 2 Hrs
| ||
Hand prints on all the glass doors in the Atrium and main entrance area to be cleaned within 15 minutes.
|
Response time < 15 mins
| ||
2
|
ELEVATORS
|
All Passenger/Service Elevators to be maintained spot clean internally, at all times.
|
Adherence to Daily/Weekly/Monthly inspection Checklists
|
All railings/Panels inside the Car to be sparkle clean
| |||
3
|
FRONT DRIVE WAY, PORCH, SIDEWAYS, WALKWAYS
|
Area should be free from litters, drain lines to be clear from debris and there should be no water accumulated.
|
Free of debris, dirt, stain, moisture, odor, litter.
|
All fire hydrant boxes, light poles, junction boxes etc. Should be spot cleaned on a regular basis.
| |||
All the traffic closes, bollards to be kept clean at all times.
| |||
Dust bins Should be emptied every 2 hrs and clean from stains/litter/foul smell.
|
Response time < 2 Hrs
| ||
Front porch to be washed with water every alternate day.
|
Adherence to Daily/Weekly/Monthly inspection Checklists
| ||
External Road on both side of the property to be cleaned daily.
| |||
Deep cleaning, descaling is carried out on weekly basis.
| |||
4
|
CORRIDOR AND STAIRCASES
|
Ensure cleanliness of floor, walls, landings All doors should be clean from dust / dirt.
|
Free of debris, dirt, stain, moisture, odor, litter.
|
Ensure smooth opening
| |||
Dust bins should be with liners. Should be emptied and clean from stains/litter.
| |||
5
|
BASEMENTS AND TERRACES
|
Ash urns and dustbins to be clean and stain free and should not overflow.
|
Free of debris, dirt, stain, moisture, odor, litter.
|
Area should be free from dirt/ stain / litters, drain lines to be clear from debris and there should be no water accumulated
| |||
Drain lines to be clear from debris and there should be no water accumulated for breeding of mosquito and prevention of malaria/dengue.
| |||
Ensure smooth opening & closing of doors.
| |||
All the overhead pipe lines, and ventilation ducting to be cleaned off dust thrice every week.
| |||
All basements and terraces to be washed down with water once every week.
| |||
All the mandatory signage's, directional signage's to be kept clean at all times.
| |||
6
|
COMMON AREA WASHROOMS
|
WC, basins, floors, urinals, sensors, hand dryers, glass mirrors, should be free of dust, grime, spots and should be sparkling clean. Frequent monitoring to be done for effective hygiene.
|
Clean, dry and smell free wash rooms Availability and display of checklists
|
Floor and fixtures should be cleaned as per the schedule to ensure that they are clean and dry. Cleaning schedules should be checked by the respective supervisors.
| |||
Thorough flushing and cleaning of all water passages, traps to be done as per the schedule to ensure dry floors and free from foul smell.
|
All accessories should be functional
| ||
Thorough scrubbing of floor to be carried out as per agreed schedule on a regular basis
| |||
Supplies (toilets rolls, tissue, urinal cubes, liquid soap, odonil, automatic liquid room freshener) should be adequately stocked
| |||
7
|
AC DIFUSERS, LUMINIARES, FIRE EXTINGUISHERS AND OTHERS
|
Should be thoroughly cleaned as per schedules.
|
Free of debris, dirt, stain, moisture, odor, litter.
|
Spot cleaning to be done on a regular basis to ensure effectiveness.
| |||
8
|
GARBAGE AND FOOD WASTER DISPOSAL
|
Ensure cleanliness of floor, walls and doors
|
Free of debris, dirt, stain, moisture, odor, litter.
|
Dry / Wet waste should be segregated and stored separately in the designated areas
| |||
Ensure disposal of waste at scheduled frequency
|
Storage quantities should be within the acceptable limits
| ||
9
|
ENGINEERING AREA/PLANT ROOMS/ELECTRICAL AND UPS ROOMS/FIRE PUMP ROOMS
|
Cleaning operations to be carried out as per the schedule in the presence f Technical Personnel.
|
Free of debris, dirt, stain, moisture, odor, litter.
|
Electrical room/Electrical panels/ other equipment to be cleaned in the presence of technical personnel and under joint supervision.
| |||
Deep cleaning activity to be carried out as per the schedule
| |||
10
|
MATERIAL STORAGE AREA
|
Ensure cleanliness of the floor, walls and doors. Activities should be
|
Free of debris, dirt, stain, moisture, odor, litter.
|
Material to be stacked in a neat and tidy manner. Material should not be kept on floor.
| |||
11
|
HK TOOLS, CONSUMABLES & EQUIPMENT
|
All tools & equipment should be functional and in good working
|
100% Uptime
|
Minimum stock of approved spares/ HK chemicals/ consumables should be maintained at all times as per agreed stock levels.
| |||
All HK consumables must be Johnson Diversey make.
| |||
Equipment’s to be of branded make preferably karcher or like.
|
Equipment invoices.
| ||
12
|
STANDARDS OF HK PERSONNEL
|
100% manpower should be available at all times as per approved deployment
|
Should Meet or exceed the agreed limits.
|
All staff should wear approved uniforms
| |||
Personal grooming standards should be as per agreed and acceptable standards. (presentable, shaven, nails cut, short hair, soft spoken etc)
| |||
All personal age to be more then 18 years and must be at least conversant in Hindi
|
100% compliant.
|
Thursday 21 June 2012
Common Area Housekeeping-Service Level Agreement
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